HELP - PS4 Disc cannot be read error

[casey22rolltide]

I just purchased my PS4 TODAY. Got home plugged everything up / installed updates and everything. However when I put Madden NFL in it stops the game right at the main menu and goes to the blue screen where it says "Disc cannot be read, disc may be dirty etc." Except I can still hear the Madden main menu music playing. Anybody know why this is happening? Appreciate any help I can get, thanks.

 

[WackoDaSniper]

Are you sure the disc isnt scratched in anyway? If not, call PlayStation support. try another game if you have one

 

[casey22rolltide]

Tried both Madden 25 and MLB 14 The Show and both discs are in good shape.

 

[WackoDaSniper]

Strange. Best to call Sony