Connect local account to PSN account?

[Tim091]

I set up my account on PSN on the website and added my child.

Started setting up PS5 and when it came to accounts I tried the "existing account" login using the details for the child account.

It failed to recognise that. I then found that it had triggered a password reset as I had an email for that.

I changed the password online and tried logging in again on the PS5. This time it said "Your account has been permanently disabled"!

My boy was wanting to get going so I carried on with the setup which created a "local" account for him.

I have mailed support asking them to unlock the PSN account.

When that happens can I link his local account to it? (He has game progress etc that I don't want him to lose by starting the account process again on the PS5.)

 

[fevokdevuvja]

This is a very strange problem, personally I was able to link my son's account to mine and I didn't have any problems. Have you already received a response from tech support?

 

[KevinBorn]

This is a very strange problem, personally I was able to link my son's account to mine and I didn't have any problems. Have you already received a response from tech support?

Yes This is a very strange problem, personally I was able to link my son's account to mine and I didn't have any problems. Have you already received a response from tech support?