Getting back a downloaded game?

[BelfastBowler]

Hi,

I ws the main user on the ps4 but when my daughter turned 9 I downloaded Minecraft for her either as me as the user or her I cannot remember though of course it was me that paid for the download..

I had to change the ps4 as it broke so after getting another one I got my downloaded stuff back but not the Minecraft.

If it was under her name is that the only way of getting it downloaded again?

The problem is she cannot remember her email or password that she used while using the ps4.

Any help would be very appreciated

BB.

 

[Alex_68]

If it was under her name is that the only way of getting it downloaded again?

All games purchased & dowloaded from the PSN Store remain your property forever but they're hooked to the account that made the purchase.
It means that when you change your PS4, the only way to have your dowloads back is to use the PSN account you used to get them.

If you forgot your IDs, you can try to reset them by using THIS PAGE.

Good luck! :Onya