Help confused

[raswank]

Hi new here today but not to the Gaming World. Since last week every time I turn on my PS4 it states " Checking the system storage status, Do not turn off the PS4. After the check has completed, the PS4 will automatically restart. Then it asks me to connect a PS4 DualShock controller with a usb. I do this and it states I need to connect it with a 3.00 or higher usb cable. Then it shuts off, then turns back on. It then precedes to go through the same thing all over again. This happens about 4 times then it asks us to report the problem and we do. Then the PS4 goes back to acting normal. Only thing we have done in the past 2 weeks or so is buy a couple of games, and 2 new OEM PS4 controllers. And help will be greatly appreciated.

 

[Granit93]

Since the console is new, contact Sony asap. You can't do anything if the fault lies with the software. It may also be a problem with the hard drive or the general hardware itself. I wouldn't tinker with it any longer but instead wager on the customer service.

If that doesn't work: factory reset the console and borrow the cable from a friend who doesn't have that problem. Keep us updated, friend!

 

[rkkeller]

Did you upgrade the HD recently? I read somewhere if you upgrade past 2tb that error starts happening.

 

[Titan]

Welcome raswank. There was a guy who had something similar post here not too long ago. I posted some links in the thread. He has videos too that sound like your symptoms. See link below

http://ps4forum.com/391-ps4-support-tips/8253-sony-playstation-4-boot-loop-video-included.html