PS4 Disk Drive Not working, tried reinstalling system software - PLEASE HELP!

[Boomwocket]

Hi folks,

I played my PS4 this morning and everything was working fine. I came back a couple of hours later and suddenly there were two problems:

1) The PS4 couldn't connect to the internet. I tried connecting it through an ethernet cable but it kept saying it couldn't detect anything. I tried all the usual internet faff, like restarting the router, but no luck (my internet is otherwise fine and all other devices are connecting).

2) The disk drive wouldn't work. It wouldn't accept any disks (there is currently no disk inside). When I tried to insert a disk, it just made an unhealthy sound.

So to remedy this I tried (in order) resetting the PS4 several times (including after unplugging everything); restoring default settings; rebuilding database; initialising PS4; reinstalling system sofware using a USB stick with system version v.4.01 installed.

But nothing has worked. Most importantly it still won't accept any disks.

Any ideas? I would really really appreciate any help!

Thank you in advace

 

[Alex_68]

It seems a mechanical problem, nothing related to the firmware.
I'd contact the Sony repair service nearest to you.

 

[don_bidarian]

Hi folks,

I played my PS4 this morning and everything was working fine. I came back a couple of hours later and suddenly there were two problems:

1) The PS4 couldn't connect to the internet. I tried connecting it through an ethernet cable but it kept saying it couldn't detect anything. I tried all the usual internet faff, like restarting the router, but no luck (my internet is otherwise fine and all other devices are connecting).

2) The disk drive wouldn't work. It wouldn't accept any disks (there is currently no disk inside). When I tried to insert a disk, it just made an unhealthy sound.

So to remedy this I tried (in order) resetting the PS4 several times (including after unplugging everything); restoring default settings; rebuilding database; initialising PS4; reinstalling system sofware using a USB stick with system version v.4.01 installed.

But nothing has worked. Most importantly it still won't accept any disks.

Any ideas? I would really really appreciate any help!

Thank you in advace

Does it try to spit out the disk?

I had this problem several times and it has a very weird solution.

unplug PS4, then press power button until it stops beeping, then plug in and turn on PS4.

 

[DCLong57]

Hi folks,

I played my PS4 this morning and everything was working fine. I came back a couple of hours later and suddenly there were two problems:

1) The PS4 couldn't connect to the internet. I tried connecting it through an ethernet cable but it kept saying it couldn't detect anything. I tried all the usual internet faff, like restarting the router, but no luck (my internet is otherwise fine and all other devices are connecting).

2) The disk drive wouldn't work. It wouldn't accept any disks (there is currently no disk inside). When I tried to insert a disk, it just made an unhealthy sound.

So to remedy this I tried (in order) resetting the PS4 several times (including after unplugging everything); restoring default settings; rebuilding database; initialising PS4; reinstalling system sofware using a USB stick with system version v.4.01 installed.

But nothing has worked. Most importantly it still won't accept any disks.

Any ideas? I would really really appreciate any help!

Thank you in advace

My 4 stopped playing discs as well. Mine is laying flat but if I knocked repeatedly on the side of the unit while the disc was going in, it would see the disc and play it but that's a pain in the arse to do. I flipped it upright and the discs go in and play fine. Try that. Or if yours is vertical, try laying it flat.