Something's not right with my account? (Auto-renewal)

[Haze]

Howdy people.

So yesterday I went to purchase a game from the PS Store which was around $13-14 and I know I had something like $23-25 on my account remaining (I checked the night before). So I add to cart, and then I see I have insufficient funds... I have $5 left?! I go to my purchase/download history and see nothing purchased since my last known purchase (which was a few days prior)

I log into my emails and see a "Thank you for your purchase" email from Sony saying I had just purchased a 3-month subscription to PS Plus. What? I had a look online and people have complained about this before and it's something Sony does that you also agree to and that you have an option to turn auto-renewal off. SO I go to my console tonight and guess what? My auto-renewal has been "OFF" the entire time, I even remember switching to OFF the very first day I made the account. So I'm at a total loss as to what exactly has happened.

Has this happened to anybody? Do you think I should talk to Sony? Help?

 

[Oberon]

I know like many things not just PSN Plus that after you buy even 1 month it auto subscribes and if you dont want that you need to turn it off,which you said you did.
Personally I dont why it works that way,I would it think you need to turn auto subscribe on and be off by default...strange.
But anyway,if you say it was off all the time I guess the only thing to try is to phone Sony support and see if you can sort it out.

 

[Haze]

Yeah afraid that's all I can do. Anybody had experience with their customer service before?

 

[Oberon]

Never called them myself yet.
Sorry I cant be of more help.
Anyway,let us know how you get on, how helpful they were (or not) and if you could get it reversed.

 

[iShootRocks]

That's definitely strange.. You should try to call them though, I'm sure they'd be happy to help you with the problem!

 

[Oberon]

So what happened Haze? Did you contact them yet?

 

[Haze]

Actually, it was completely my fault. I didn't know there was a separate section under Account Management about auto-renewing PS Plus and I hadn't switched it to OFF, so my bad.