The headset gets mixed reviews, for some it is good, for others not. Yes, its cheap n crappy, i would of expected something a little more quality from SONY. The biggest problem people have is, how it fits in the ear, they could have chose a different design, for many it simply doesnt stay in the ear, some have said it is painful. I'm not here to slate SONY, but i think it's a bit poor from a company as great as SONY, with a new console. They could of kept to a cheap headset but of different design. But to be totally honest with you, if they had just released the PS4 with 3rd party support for headsets this problem wouldn't exist. we could of all used our old headsets or bought new ones.
ALSO, they have designed a headset that plugs in to the controller, why on earth haven't they designed the controller with a small neck strap attachment underneath it??, so the controller hangs at your mid body from a neck strap giving you hands free. If i am talking to someone and have to get up and do anything, i have to a, carry controller around in one hand, or b, disconnect from the chat.